Privacy Policy (EO NUTRITION SARL)
Last Updated: August 4, 2025

1. Introduction
EO NUTRITION SARL (“we,” “our,” or “us”), a company registered in France under number [Insert Registration Number] at [Insert Registered Address], operates https://thiamineprotocols.com/ (the “Site”), providing paid online educational courses and an interactive symptom-assessment tool (the “Thiamine Bot”). The Thiamine Bot generates generic nutrient deficiency information based on predetermined pathways and does not store personal health data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the ePrivacy Directive (Directive 2002/58/EC as amended), and other applicable laws, including French data protection regulations.
For inquiries or to exercise your rights, contact our Data Protection Officer (DPO) at office@eonutrition.co.uk (office@eonutrition.co.uk) or via the details in Section 13.

2. Information We Collect
We collect and process the following personal data:
A. Account & Payment Information (Required for Course Access)
Data: Name, email address, billing address.
Payment Details: Processed securely by third-party providers (Stripe or PayPal); we do not store payment card numbers.
Purpose: To process purchases, grant course access, and comply with accounting obligations.
Legal Basis: Performance of a contract (GDPR Article 6(1)(b)).

B. Thiamine Bot Interactions (Anonymous & Temporary)
Data: User-selected symptom checkboxes, processed anonymously to generate predetermined educational outputs (e.g., nutrient testing advice, food sources, research-based dosages). No identifiable or health data is stored post-session.
Optional PDF Report: If you request a PDF report via email, we collect your email address solely for delivery.
Purpose: To provide educational content and deliver requested reports.
Legal Basis: Explicit consent (GDPR Article 6(1)(a)) for PDF delivery.
Note: We strongly discourage submitting sensitive health information unless necessary for the PDF report. Any such data is processed temporarily and deleted immediately after use.

C. Technical Data (Automatically Collected)
Data: IP address, browser type, device settings, essential cookies (e.g., for login sessions).
Purpose: To ensure Site security, functionality, and performance.
Legal Basis: Legitimate interest (GDPR Article 6(1)(f)) for Site operation and security.

3. How We Use Your Information
We process your personal data for the following purposes:
Contractual Purposes: Process course purchases, manage accounts, and provide access to educational content (Article 6(1)(b)).
Consent-Based Purposes: Deliver optional PDF reports via email (Article 6(1)(a)).
Legitimate Interests: Improve Site functionality, course materials, and user experience through anonymized analytics (Article 6(1)(f)).
Legal Obligations: Comply with French tax, accounting, and consumer protection laws (Article 6(1)(c)).
We do not use Thiamine Bot inputs/outputs for profiling, marketing, automated decision-making, or medical purposes. No sensitive health data is stored beyond temporary processing for PDF reports.

4. Health Information Disclaimer
The Thiamine Bot and Site provide educational information only, not medical advice, diagnosis, treatment, or prevention of disease. The bot uses predetermined, non-AI pathways to generate generic outputs based on user-selected symptoms. We do not store health data beyond temporary processing for requested PDF reports. Always consult a qualified healthcare professional for personalized medical advice. The Thiamine Bot is not a medical device under EU Regulation 2017/745.

5. Data Sharing & Third Parties
We share personal data only with the following recipients:
Payment Processors: Stripe (Stripe Payments Europe Ltd., Ireland) and PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg) to process transactions securely.
Email Service Providers: Mailchimp (The Rocket Science Group LLC, USA) for PDF report delivery, if requested.
Legal Authorities: As required by law (e.g., tax authorities) or to protect our legal rights.
No third parties access Thiamine Bot interactions, which are anonymous by design. We do not sell, rent, or share your data for marketing purposes. All third-party processors are GDPR-compliant and bound by data processing agreements (Article 28).

6. International Data Transfers
If personal data is transferred outside the EU/EEA (e.g., to Mailchimp in the USA), we ensure GDPR compliance through:
Standard Contractual Clauses (SCCs) approved by the European Commission (Article 46).
Adequacy decisions, where applicable (Article 45).
Supplementary measures to ensure equivalent data protection (e.g., encryption, pseudonymization).
A list of third-party processors and their locations is available upon request at dpo@eonutrition.co.uk.

7. Data Retention
We retain personal data only as long as necessary:
Account & Payment Information: 6 years from the end of the fiscal year to comply with French tax and accounting laws (Article L.123-22 of the French Commercial Code).
PDF Report Emails: Deleted within 30 days of delivery.
Thiamine Bot Inputs/Outputs: Not stored after the session ends.
Technical Data: Anonymized and retained for up to 24 months for Site improvement and security.
You may request deletion of your data unless we are legally required to retain it (e.g., for tax purposes). Deletion requests can be made via office@eonutrition.co.uk.

8. Your GDPR Rights
As an EU/EEA resident, you have the following rights under GDPR (Articles 15-22):
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction: Limit processing in specific cases (e.g., while verifying data accuracy).
Objection: Object to processing based on legitimate interests (e.g., analytics).
Data Portability: Receive your data in a structured, commonly used format.
Withdraw Consent: Revoke consent for PDF report delivery at any time, without affecting prior processing.
Lodge a Complaint: Contact a supervisory authority, such as the French CNIL (www.cnil.fr) (www.cnil.fr).
No rights apply to Thiamine Bot interactions, as they are anonymous and not stored. To exercise your rights, contact office@eonutrition.co.uk. We will respond within one month, extendable by two months for complex requests (Article 12).

9. Cookies & Similar Technologies
We use essential cookies only (e.g., for login sessions and Site functionality), which do not require consent under the ePrivacy Directive (Article 5(3)). No tracking, analytics, or advertising cookies are used. You can disable cookies via your browser settings, though this may affect Site functionality. Learn more at www.allaboutcookies.org.

10. Data Security & Breach Notification
We implement technical and organizational measures, including SSL encryption, secure servers, and access controls, to protect your data (Article 32). In the event of a data breach likely to risk your rights and freedoms, we will notify you and the French CNIL within 72 hours, as required by GDPR (Articles 33-34).

11. Children
The Site and Thiamine Bot are intended for users aged 18 and over. Users under 16 require verifiable parental consent, collected via email verification and, if necessary, additional checks (e.g., signed consent forms) in line with GDPR (Article 8). We may terminate access if we detect unauthorized use by minors. Contact dpo@eonutrition.co.uk for consent procedures.

12. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. Updates will be posted on the Site with a new “Last Updated” date. Significant changes (e.g., new processing purposes) will be notified via email or a prominent Site notice at least 14 days before taking effect.

13. Contact & Data Protection Officer
Data Controller: EO NUTRITION SARL
Address: 59 Chemin de Sagnas, Castelsarrasin, 82100, France
Email: office@eonutrition.co.uk
Data Protection Officer: office@eonutrition.co.uk
For complaints, you may contact the French Data Protection Authority (CNIL) at www.cnil.fr or 3 Place de Fontenoy, 75007 Paris, France.











Terms of Service (EO NUTRITION SARL)
Last Updated: August 4, 2025

1. Acceptance of Terms
By accessing or using https://thiamineprotocols.com/ (the “Site”), purchasing our paid educational courses, or using the Thiamine Bot, you agree to these Terms of Service (“Terms”). If you do not agree, you must not use the Site or its services.

2. Course Access & Consent
To access our educational courses, you must purchase a subscription and create an account with accurate information. By enrolling, you acknowledge that the courses and Thiamine Bot provide educational content only, not medical advice, diagnosis, treatment, or disease prevention.

3. Thiamine Bot Rules
The Thiamine Bot is a symptom-assessment tool using predetermined, non-AI pathways to generate generic educational outputs (e.g., nutrient testing options, food sources, research-based dosages).
Operation: User-selected symptom checkboxes produce outputs; no inputs or outputs are stored after the session ends.
Optional PDF Report: If requested, a PDF report is sent via email, and the email address is deleted within 30 days.
Acceptable Use: You agree not to misuse the bot (e.g., automated scraping, inputting false data, or using outputs for non-educational purposes).
The bot is not a medical device under EU Regulation 2017/745.

4. No Medical Claims
The Site, courses, and Thiamine Bot do not diagnose, treat, cure, or prevent any disease. Outputs are generalized, based on user-selected symptoms, and not personalized medical recommendations. You agree not to use the Site or bot for self-diagnosis or as a substitute for professional healthcare advice.

5. Refund Policy
Due to the digital nature of our courses, refunds are available only within 14 days of purchase if the course remains unused, as per the EU Consumer Rights Directive (2011/83/EU). To exercise your right of withdrawal:
Email office@eonutrition.co.uk within 14 days of purchase, stating your intent to withdraw.
Refunds will be processed within 14 days of confirmation, using the original payment method.
No refunds are available for downloaded or accessed content, except where required by law.
For defective or non-conforming content, contact us for resolution options.

6. Prohibited Uses
You may not:
Reverse-engineer, decompile, or attempt to access the Thiamine Bot’s pathways or algorithms.
Scrape, copy, or reproduce Site content without prior written permission.
Misrepresent bot or course outputs as medical advice or professional recommendations.
Engage in unlawful or disruptive activities (e.g., hacking, distributing malware).
We reserve the right to suspend or terminate your access for violations of these Terms, with notice where feasible.

7. Intellectual Property
All Site content, including courses, articles, videos, and the Thiamine Bot, is the intellectual property of EO NUTRITION SARL, protected by French and EU copyright laws. Unauthorized use, copying, or distribution is prohibited and may result in legal action.

8. Liability Limitation
To the maximum extent permitted by EU law, EO NUTRITION SARL is not liable for:
Health decisions or outcomes resulting from Site or Thiamine Bot use.
Direct, indirect, incidental, or consequential damages arising from Site access or content reliance.
Technical issues, Site downtime, or service interruptions beyond our control.
Our liability is limited to the amount paid for the course, where applicable.

9. Compliance with Regulations
No statements on the Site have been evaluated by the FDA, EMA, or MHRA. The Thiamine Bot and courses are not intended to diagnose, treat, cure, or prevent any disease and are not classified as medical devices under EU Regulation 2017/745.

10. Accessibility
We are committed to making the Site and Thiamine Bot accessible to all users, including those with disabilities, in compliance with EU Directive 2019/882 on accessibility requirements. If you encounter accessibility issues, contact office@eonutrition.co.uk.

11. Dispute Resolution
Disputes arising from these Terms will be resolved under French law. You may also use the EU Online Dispute Resolution (ODR) platform (https://ec.europa.eu/consumers/odr) for alternative dispute resolution, as per Regulation (EU) 524/2013. We will engage in good-faith efforts to resolve disputes amicably before legal proceedings.

12. Governing Law & Jurisdiction
These Terms are governed by the laws of France. Any disputes will be submitted to the exclusive jurisdiction of the courts of Paris, France, unless mandatory EU consumer protection laws grant you the right to pursue claims in your country of residence.

13. Force Majeure
We are not liable for failure to perform obligations under these Terms due to events beyond our reasonable control (e.g., natural disasters, cyberattacks, or regulatory changes).

14. Changes to These Terms
We may update these Terms to reflect legal, technical, or operational changes. Updates will be posted on the Site with a new “Last Updated” date. Significant changes (e.g., new service restrictions) will be notified via email or a prominent Site notice at least 14 days before taking effect.

15. Contact
EO NUTRITION SARL
Address:  59 Chemin de Sagnas, Castelsarrasin, 82100, France
Email: office@eonutrition.co.uk